Rampen AS Terms and Conditions

Responsibility and information

The customer and the person making the booking are obliged to familiarise themselves with all relevant information and applicable rules relating to the activity or event in question. When taking part in any of Rampen's activities, including in particular Via Ferrata, participants must thoroughly familiarise themselves with the safety rules in force at any given time.

If a booking is made on behalf of others, the person placing the booking is responsible for ensuring that all participants have been made aware of and have accepted these terms and conditions.

When booking and purchasing services from Rampen's partner Huskyguiden, hereinafter referred to as the third-party supplier, through Rampen's sales channels on the Rampen.com website or by booking through email, the third-party supplier's terms and conditions shall apply. The third-party supplier's terms and conditions are always stated on the product's landing page. The customer is responsible for familiarising themselves with the third-party supplier's terms and conditions.

Disclaimer

By booking and/or taking part in activities organised by Rampen, the person placing the booking and/or the participant hereby declares the following:

I am aware that taking part in activities organised by Rampen involves a certain risk of accidents and injuries, and that such participation is at my own risk. By booking and/or taking part in Rampen's activities, I accept this risk.
I confirm that I have familiarised myself with Rampen's safety rules, and undertake to comply with all safety rules and instructions given by Rampen's staff.
I undertake to notify Rampen's staff immediately if I discover any faults or defects in the equipment, vehicles or the site, or if I observe any other circumstances that may pose a risk to my own safety or that of others.
I am aware that some of the activities offered by Rampen may involve physical exertion, and that such activities are not recommended for pregnant women, people with back, neck or pelvic problems, or people with other health conditions that may be exacerbated by physical exertion.
I am aware that driving motorised vehicles in connection with activities organised by Rampen requires the participant to hold a valid driving licence that meets the requirements laid down in the relevant laws and regulations in force at any given time. I acknowledge that it is my responsibility to provide evidence that I meet these requirements when taking part in activities where a driving licence is a prerequisite.
I confirm that I have read, understood and accepted this declaration of liability in its entirety, and that the declaration is binding for me and any participants for whom I am placing a booking.

Ordering and payment

Scheduled trips

Payment is due at the time of booking, and the full amount will be charged.
Payment can be made through Vipps, or by Visa or MasterCard through our payment providers, Nets and Stripe.
Once payment has been successfully processed, the customer will receive a receipt and an order confirmation by email.
Unused gift vouchers are non-refundable.

Private group tours

Payment is made by arrangement.
After approval of the offer from Rampen, the customer will receive an order confirmation and invoice for payment by email, unless a payment method other than invoice has been agreed.

Bookings are binding

Scheduled trips

An order is binding once the customer has completed the payment and received an order confirmation by email.
The customer is responsible for checking that the dates and other details in the booking are correct.
Rampen cannot be held liable for technical problems that may affect the booking, or for errors and/or omissions in the information provided by the customer at the time of booking.

Private group tours

An order is binding once the customer has accepted the offer and an order confirmation has been received by email.
The customer is responsible for checking that the dates and other details in the booking are correct.
The person placing the booking confirms that they are authorised to enter into a contract on behalf of themselves and the other participants for whom the booking is being made, and undertakes to ensure that Rampen receives payment from all participants.
Rampen cannot be held liable for any errors and/or omissions in the information provided by the customer when placing an order.

Cancellation and change

Scheduled trips

Cancellations or changes made by the customer less than 48 hours before the start of the activity are not eligible for a refund, and 100% of the total amount will be charged.
Cancellations or changes made by the customer 48 hours or more before the start of the activity are free of charge, and the amount paid will be refunded in full.
Cancellations or changes must be made in writing by email to hello@rampen.com.

Private group tours

Cancellations or changes can be made free of charge up to fourteen (14) days before the start of the booked activity. Any amount paid will be refunded in full.
In the event of cancellation or changes made less than fourteen (14) days before the start of the booked activity, Rampen is entitled to full payment.
Cancellations or changes must be made in writing by email to hello@rampen.com.

Reservations

Rampen reserves the right to correct any errors in prices, descriptions or other information.

Rampen reserves the right to cancel or change planned activities if safety considerations, including but not limited to weather conditions, make it irresponsible to carry out the activity, or if other unforeseen events beyond our control (force majeure) make it necessary. Such circumstances do not provide grounds for liability or compensation.

Rampen reserves the right to cancel an activity if the number of registered participants is below the minimum requirement set by Rampen for the activity in question to be carried out. In the event of such cancellation, any amounts paid will be refunded in full.

Rampen reserves the right to refuse participation in activities where the participant is required to drive a motorised vehicle, if a valid driving licence that meets the current legal and regulatory requirements is not presented. If a participant is refused participation in the above-mentioned circumstances, no refund will be given for the amount paid.

Rampen reserves the right to refuse participation in an activity if a participant fails to follow instructions from our guides, poses a safety risk to themselves or others, or behaves in a manner that is disruptive to the other participants and/or Rampen's guides and staff. If a participant is refused participation in the above-mentioned circumstances, no refund will be given for the amount paid.

Participation in any of Rampen's activities under the influence of alcohol and/or other intoxicating substances is strictly prohibited, and Rampen reserves the right to refuse participation if there is any suspicion of the influence of alcohol and/or other intoxicating substances. If a participant is refused participation in the above-mentioned circumstances, no refund will be given for the amount paid.

Insurance

The customer is personally responsible for having the necessary insurance cover for the journey and activities, including travel and leisure insurance.

Anyone participating in any of Rampen's activities is responsible for ensuring they have the necessary insurance cover for the activity in question.

Participation at your own risk

All participation in activities organised by Rampen is at your own risk. It is the customer's own responsibility to assess whether their physical and mental health is compatible with taking part.

Participants are required to follow all instructions given by Rampen's guides and staff.

Rampen accepts no liability for any loss or damage to persons, property or clothing that may arise in connection with the activity, unless such damage is due to gross negligence or wilful misconduct on the part of Rampen.

Limitation of liability

Rampen is not liable for indirect losses, consequential costs, or other derived economic losses, except to the extent required by mandatory legislation.

Indirect losses, consequential costs, or other derived economic losses include, without limitation, costs for accommodation, onward transport, new or amended travel tickets, missed connections, lost or altered travel plans, loss of income, and other consequential losses.

Equipment, vehicles and liability for damages

The participant is responsible for handling all equipment and any vehicles borrowed, hired or made available by Rampen in a careful and responsible manner.

In the event of damage to or loss of equipment or vehicles resulting from negligence, a breach of safety regulations or misuse, Rampen may claim compensation equivalent to the cost of repair or replacement.

If the activity involves driving a snowmobile or other motorised vehicle, the participant is personally responsible for complying with applicable laws, regulations and guidelines governing driving, as well as for any damage caused by negligent or reckless driving.

Use of photos and videos

From time to time, Rampen takes photographs and videos in connection with the activities it organises. Such recordings are used partly for private sharing with participants, and partly to promote Rampen's activities through, amongst other things, its website, social media and other information material.

Before the activity begins, all participants will be given the opportunity to opt out of being photographed or filmed. If no such opt-out is made, Rampen will be deemed to have obtained the participant's consent to use the recordings for marketing purposes.

Rampen is committed to portraying participants and activities in a respectful and positive manner and does not publish material that could be perceived as offensive or unflattering.

Rampen does not permit the use of drones, either before, during or after taking part in activities organised by Rampen, or on Rampen's premises in general.

Privacy policy

Rampen processes personal data in accordance with applicable data protection legislation (GDPR). Personal data is used solely for the administration, implementation and follow-up of activities.

Further information on Rampen's collection and processing of personal data can be found in the privacy policy.

Language and interpretation

These terms and conditions have also been translated into English for information purposes. In the event of any discrepancy between the Norwegian and English version, the Norwegian version shall prevail.

Choice of law and jurisdiction

These terms and conditions are governed by Norwegian law.

Any disputes that cannot be resolved amicably shall be brought before the ordinary courts, with the Salten and Lofoten District Court as the legal venue.

We hope you have a great experience with Rampen AS. Please feel free to get in touch if you have any questions or need further information: hello@rampen.com